A DMC is a Destination Management Company. It is a locally based travel partner that provides expert on-the-ground knowledge, trusted supplier relationships, and full itinerary planning across a specific region. A DMC handles logistics, bookings, and support to the travel trade ensuring your guests receive a seamless travel experience.

Using a DMC gives you direct access to local expertise, current conditions, vetted partners, and insider knowledge you cannot gain from overseas. A DMC ensures accurate planning, reliable ground operations, and support throughout the booking process, reducing risk. Receive one booking summary and one invoice, saving you time and excessive bank fees.

Chester & Rose brings over 12 years of industry experience, based in Botswana and working daily with the destinations we sell. Being in-country means we deliver genuine insider knowledge, live updates, and first-hand expertise. Our service is personal, responsive, and tailored, giving agents unrivalled support from enquiry to departure.

Chester & Rose is affiliated with respected regional tourism bodies, including Africa’s Eden and HATAB. These associations confirm our credibility, operating standards, and commitment to responsible and compliant tourism practices across Southern Africa.

You send us a request with your clients’ needs and preferred travel dates. We create a NETT quotation and a fully branded digital itinerary for you to present to your clients. Once approved, we manage reservations, confirmations, and all local arrangements on your behalf.

Yes. We provide 1-hour destination training for each of the regions we sell across Southern Africa free of charge. Get in touch to book tailored training sessions for your team, whether you need product refreshers or full destination deep dives.

The Agent Zone is designed for efficiency. It provides quick access to destination content, sample itineraries, and resources that help you respond to vague or early-stage travel enquiries with confidence and speed.

We specialise in regional Southern Africa, with strong expertise in Botswana, Namibia, Zambia, Zimbabwe, and beach extensions to Mozambique. Our itineraries are built using trusted partners, local insight, and real field knowledge.

Yes. As a locally based DMC, we provide 24-hour in-country support for your travellers throughout their journey. If plans change or help is needed, we are here to assist immediately with real local knowledge. These scenarios are when a DMC is your most valuable asset.